СУЧАСНИЙ МУНІЦИПАЛЬНИЙ МЕНЕДЖМЕНТ: НОРМАТИВНІ ЗАСАДИ ТА ОЦІНКА ЕФЕКТИВНОСТІ (НА ПРИКЛАДІ М. ВІННИЦЯ)

Abstract

and would be aimed at meeting the needs of people, improving their standard of living and ensuring sustainable local and regional development. A significant place in the reform of self-government is occupied by the introduction and development of new management tools, effective human resource management, and corporate culture in local self-government. A new type of management, focused on advanced approaches and technologies, socially significant result and partnership style of relations between local authorities, business, society, is considered to be municipal management, which is considered not only as a means of municipal management, but also the corresponding direction of scientific research, which should result in both the formation of appropriate theoretical foundations, and the development of practical proposals for effective management and ensuring the economic and social development of territories, definition and establishment of a system of tools for implementing local government tasks. An example of effective application of one of the tools of municipal management is the organization of the work of Administrative Service Centers "Transparent Office" of the Vinnytsia City Council, the infrastructure of which allows you to quickly and efficiently provide customer service for obtaining relevant services. The network of Vinnytsia Administrative Service Centers is one of the most powerful in Ukraine and annually serves about a million customers, providing 582 types of administrative and other services in various spheres of public life, which is the largest indicator in Ukraine.